Shipping policy
At Cognis Supplements, we work hard to get your order to you as quickly and reliably as possible. Please read our shipping policy carefully so you know exactly what to expect after placing your order.
Order Processing
All orders are processed within 2-5 business days after payment is confirmed. Orders are not processed or shipped on weekends or federal holidays. You will receive a confirmation email with tracking information once your order has been fulfilled and shipped.
Shipping Times
Estimated delivery times after fulfillment are as follows:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 3-5 business days (where available)
Please note that these are estimates and are not guaranteed. Delivery times may vary depending on your location, carrier delays, weather conditions, or other circumstances outside of our control.
Shipping Rates
Shipping rates are calculated at checkout based on your order total and delivery location. We occasionally offer free shipping promotions which will be applied automatically at checkout when eligible.
Where We Ship
We currently ship within the United States only. We do not ship to PO Boxes, APO, or FPO addresses at this time.
Tracking Your Order
Once your order has shipped you will receive an email containing your tracking number. You can use this number to track your order directly through the carrier's website. Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.
Lost or Delayed Packages
If your order has not arrived within 30 days of your estimated delivery date, please contact us at help@cognissupplements.com within 30 days of that estimated date. We will investigate the issue and work to resolve it as quickly as possible. Cognis Supplements is not responsible for delays caused by the carrier, weather, or other circumstances beyond our control.
Incorrect Address
Please double check your shipping address before completing your order. If a package is returned to our fulfillment center due to an incorrect or insufficient address, you will be responsible for the cost of reshipment. We will contact you to confirm your updated address before reshipping your order.
Damaged in Transit
If your order arrives damaged, please contact us at help@cognissupplements.com within 7 days of delivery with a photo of the damaged item and your order number. We will work quickly to send you a replacement at no additional cost.
Order Changes & Cancellations
If you need to make changes to or cancel your order, please contact us immediately at help@cognissupplements.com. We will do our best to accommodate your request however once an order has been submitted to our fulfillment partner we may not be able to make changes or cancellations.
Contact Us
If you have any questions about your shipment or our shipping policy please reach out to us at:
Email: help@cognissupplements.com
We aim to respond to all inquiries within 24-48 business hours.