Refund policy

At Cognis Supplements, your satisfaction is our priority. Please read our policy carefully so you know exactly what to expect.

Opened & Used Products
Due to the nature of consumable health and wellness products, we are unable to accept returns on opened or used items. If you are unsatisfied with your experience, please reach out to us at help@cognissupplements.com and we will do everything we can to make it right including store credit or a product exchange.

Unopened Products
We accept return requests on unopened, unused products within 30 days of delivery. To initiate a return, email help@cognissupplements.com with your order number and reason for return. Return shipping costs are the responsibility of the customer. Once the item is received and inspected, a refund will be issued to your original payment method within 5-7 business days.

Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us at help@cognissupplements.com within 7 days of delivery with a photo of the issue and your order number. We will review your claim and if approved, a replacement will be shipped within 3 business days at no cost to you. Refunds are only issued if a subsequent replacement is also found to be defective.

Lost or Undelivered Orders
If your order has not arrived within 30 days of your estimated delivery date, please contact us within 30 days of that estimated date so we can investigate and resolve the issue on your behalf.

Wrong Address
Please ensure your shipping address is correct at checkout. If a package is returned due to an insufficient or incorrect address, you will be responsible for reshipment costs. We will contact you to confirm an updated address before reshipping.

Unclaimed Packages
Shipments that go unclaimed and are returned to our fulfillment center will require reshipment at the customer's expense. Please ensure someone is available to receive your delivery.

Buyer's Remorse
We do not issue refunds for buyer's remorse. We encourage all customers to review product details, ingredients, and descriptions carefully before purchasing. If you have questions about any product before buying, reach out to us at help@cognissupplements.com and we are happy to help.

International Orders
Cognis Supplements is not responsible for packages rejected by customs or for any applicable import duties or fees. It is the customer's responsibility to ensure compliance with their country's import regulations before placing an order.

How to Contact Us
Email: help@cognissupplements.com
We aim to respond to all inquiries within 24-48 business hours.

Cognis Supplements reserves the right to assess each request on a case by case basis and to deny returns or refunds that do not meet the conditions outlined above.